FAQ
Q: What is custom made custom jewelry?
A: Custom made to measure jewelry is a way to create unique and personalized jewelry that is tailored to your specific tastes and needs.
You can choose the design, the stone (in case you want it to be set) and the size/cut of the jewel.
Q: In what material can I design my personalized jewel?
A: At Mew we only work with noble metals: 925 sterling silver, gold-plated silver (yellow, white and pink) and 18k gold.
Although on the web we only offer the gold-plated silver option (yellow, white or pink), if you are interested in customizing your jewel in 18k gold you can contact us by email so that we can guide you through the process. design and provide you with a quote.
Q: What are the delivery times from when I place the order for my personalized jewel?
A: Production time varies depending on the complexity of the design, but we generally take 2-6 weeks to complete a custom piece of jewelry. Once the piece is manufactured, delivery by courier will be 24-48h.
If you have a specific deadline, please let us know and we will do our best to meet your deadline.
Q: How can I see how my personalized jewel will look?
A: You can contact us via email so that we can provide you with a rendering of your jewel.
Q: What is the return policy?
A: Because each personalized piece of jewelery is unique and tailor-made for you, we do not accept exchanges or returns unless the piece of jewelery does not conform to the agreed specifications.
Q: How can I find out what my ring size is?
A: To calculate the size of your ring in a super simple way you can download our size guide here and follow the instructions provided.
Q: How can I take care of my personalized jewel?
A: We recommend cleaning your personalized jewelry with a soft cloth and avoiding exposing it to chemicals or extreme temperatures. In addition, we recommend that you store your jewelery in a jewelery box or bag when you are not wearing it.
Q: Do you offer gift wrapping service?
A: At Mew all the Jewels are gift packed in our premium quality packaging, 100% ecological and recyclable. In addition, you can include a note with a handwritten message for that person who is going to receive the gift.
Q: Do you do international shipments?
A: At Mew we ship worldwide. Our national and international shipments always have a tracking number so that you can locate your order at any time.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, as well as Paypal and installment payments with Aplázame.
We hope we have answered your questions about our custom made to measure jewelry.
If you have any further questions, feel free to contact us.