FAQ
Q: What is custom made jewellery?
A: Custom made-to-order jewellery is a way to create unique, personalised jewellery that is tailored to your specific tastes and needs.
You can choose the design, the stone (in case you want it to be stone set) and the size/cut of the jewel.
Q: In what material can I design my personalised jewel?
A: At Mew we only work with noble metals: 925 sterling silver, gold-plated silver (yellow, white and pink) and 18k gold.
Although on the web we only offer gold-plated silver (yellow, white or pink), if you are interested in customising your jewel in 18k gold you can contact us via email so that we can guide you through the process, design and provide you with a quote.
Q: What are the delivery times when I place the order for my personalised jewel?
A: Production time varies depending on the complexity of the design, but we generally take 2-6 weeks to complete a custom piece of jewellery. Once the piece is manufactured, delivery by courier will be 24-48h.
If you have a specific deadline, please let us know and we will do our best to meet your deadline.
Q: How can I see what my custom jewellery will look like?
A: You can contact us via email so that we can provide you with a rendering of your jewel.
Q: What is the return policy?
A: Because each personalized piece of jewellery is unique and custom made for you, we do not accept exchanges or returns unless the piece of jewellery does not meet the agreed specifications.
Q: How can I find out what my ring size is?
A: To calculate the size of your ring in a super simple way, you can download our size guide here and follow the instructions provided.
Q: How can I care for my personalised jewellery?
A: We recommend cleaning your personalised jewellery with a soft cloth and avoiding exposing it to chemicals or extreme temperatures. In addition, we recommend that you store your jewellery in a jewellery box or bag when you are not wearing it.
Q: Do you offer gift wrapping service?
A: At Mew all the Jewels are gift packed in our premium quality packaging, 100% ecological and recyclable. In addition, you can include a note with a handwritten message for that person who is going to receive the gift.
Q: Do you ship internationally?
A: At Mew we ship worldwide. Our national and international shipments always have a tracking number so that you can locate your order at any time.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, as well as Paypal and installment payments with Aplázame.
We hope we have answered your questions about our custom made to measure jewelry.
If you have any further questions, feel free to contact us.